Oclockworks
Atelier O'clockworks
Shop policies
Last updated on
December 19, 2012
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Welcome to our shop : )
To better shopping please read well our conditions and policies, thank you!
Customer must have responsibility of read and agree with this terms before ordering anything to us.
♠ About our works ♠
~ All clothes are carefully hand&machine sewn, looking for nice and durable results.
~ All patterns are original, made by us.
~ Items are described our best to show properly every work. Please have in mind since they are handmade in small quantities and due to every computer screen they could look just slightly different from photographs.
~ Fabrics are washed usually before and after sewing, but we recommend to hand-wash cold (or little warm) doll outfits only if necessary. If you are not sure about how to deal with specific outfit feel free to ask and we'll try to help.
(Silk kimonos MAY NOT be washed by any circumstance, since silk is very delicate)
~ Outfits may fit different or unproperly on other brands dolls; We try to write the 'best fit for' with every outfit. Please search information about diferent brand measures before purchase if you are not sure the outfit will fit your doll.
To better shopping please read well our conditions and policies, thank you!
Customer must have responsibility of read and agree with this terms before ordering anything to us.
♠ About our works ♠
~ All clothes are carefully hand&machine sewn, looking for nice and durable results.
~ All patterns are original, made by us.
~ Items are described our best to show properly every work. Please have in mind since they are handmade in small quantities and due to every computer screen they could look just slightly different from photographs.
~ Fabrics are washed usually before and after sewing, but we recommend to hand-wash cold (or little warm) doll outfits only if necessary. If you are not sure about how to deal with specific outfit feel free to ask and we'll try to help.
(Silk kimonos MAY NOT be washed by any circumstance, since silk is very delicate)
~ Outfits may fit different or unproperly on other brands dolls; We try to write the 'best fit for' with every outfit. Please search information about diferent brand measures before purchase if you are not sure the outfit will fit your doll.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
~ If shipping has to be paid appart later for multiple items, clothes will be delivered once we receive the full shipping costs payment.
~ In case we can't deliver the clothes to the customer for any reason (big delay, health, or unexpected out-of-stock) payments made will be refunded in full.
~ In case we can't deliver the clothes to the customer for any reason (big delay, health, or unexpected out-of-stock) payments made will be refunded in full.
Shipping
~ Items will be shipped out only on Tuesdays and it is possible than it can take about 2 weeks (sometimes even 3), please if you are in a hurry let us know before hand, and we will try our best to ship them faster.
~ Shipping costs are actual costs plus packaging. All clothes are delivered well packaged inside padded security envelopes, through Registrered Air Mail (trackable)
~ We only use your adress to send the items to you. We don't share your personal information with anyone nor use for any other purpose.
~ Once delivered, shipping time and correct delivery don't depend on us and we won't take responsibility of delay or loss.
Although, we will do our best to ask responsibility of it to the shipping companies making the possible reclamations of package mishandling by them.
~ Shipping costs are actual costs plus packaging. All clothes are delivered well packaged inside padded security envelopes, through Registrered Air Mail (trackable)
~ We only use your adress to send the items to you. We don't share your personal information with anyone nor use for any other purpose.
~ Once delivered, shipping time and correct delivery don't depend on us and we won't take responsibility of delay or loss.
Although, we will do our best to ask responsibility of it to the shipping companies making the possible reclamations of package mishandling by them.